Create an account on the site www.denaive.com allows you to more easily track your shipments, your orders, and manage your shipping addresses.

"Go to the page" https://denaive.com/account/login and enter your email address, then click on "Forgot Password". If your email is in our database, you will receive an email containing instructions to reset your password. 

If the problem persists, do not hesitate to contact customer service via the Contact page or by sending an email to the address
contact@denaive.com"

You can add, modify, or delete your addresses from the page "My Account". To do this, click on "My Addresses" then "Edit" and modify the desired information. Once the changes are made, save the changes by clicking on "Update Address".

Our Customer Service is available to assist you from Monday to Saturday from 11 AM to 7 PM. You have 3 options: 

✅ the form accessible from the Contact page

✅ the email: contact@denaive.com

✅ the phone: +33(0)1 42 61 78 22

We generally send our Newsletter on Saturdays at 10:00 AM. If you haven't received our news, please check your SPAM or junk mail folders, as well as add the address contact@denaive.com to your contacts list. If the problem persists, contact Customer Service specifying the email address you registered with.

Yes. The transfer and reception of personal data involve encryption technologies that comply with current standards. The electronic certificate issued by the secure telepayment manager will serve as proof of the amount and date of the transaction that took place, in accordance with the provisions of articles 1316 and following.
the Civil Code.

Payment for purchases can be made by: 

• bank card: Visa, Mastercard and AmericanExpress
• PayPal 
• ApplePay

Payment in 3 or 4 installments is possible and free for purchases starting from 200 euros, with no geographical limitations through our partner ALMA. This is subject to the Client's acceptance of the Terms of Use or the credit agreement proposed by Alma.

We ship your orders worldwide. Shipping costs are free for orders of 200 euros minimum outside of mainland France and the European Community. The price to pay for each
the article will be exempt from the French VAT of 20%. Depending on the country of delivery, the shipment may be subject to customs fees and must be declared to the customs administration.

These fees vary depending on the destination country and are calculated on the total amount of the order (after deducting French VAT and shipping costs). A simulator allows you to calculate shipping fees (if applicable) and import fees when placing your order.

Orders are shipped via Colissimo. You receive your order at home against signature or at a pickup point. Delivery options are indicated when selecting the delivery method. Shipping costs are free for orders over 100 euros for delivery in mainland France and for orders over 200 euros for delivery in Europe, the DOM-TOM, and the rest of the world.

We process orders most often within 48 hours of your order. We commit to not exceeding a delay of 5 days between the receipt and the shipment of your order. This delay may be extended to a maximum of 10 days during peak periods and during our annual holidays in August. All our orders are shipped via Colissimo service. The estimated delivery time is 2-3 working days for mainland France, 3-4 days for Europe and the United States, and 4-5 days for the rest of the world.

Each piece of jewelry is delivered in its black cotton pouch branded Dominique Denaive Bijoux and its warranty card.

Too bad! You can return the item that does not suit you within a maximum period of 14 days after receiving your package. Send us an email at contact@denaive.com to inform us. The returned jewelry must be intact and never worn. Please make sure to package the jewelry well; we recommend using the original packaging. Return shipping costs are your responsibility.

Yes! For that, please send us your request by email at contact@denaive.com or specify it by message when validating your order.

You can return the item that does not suit you within a maximum period of 14 days after receiving your package. Inform us of this return by going to the Contact page. All jewelry must be returned to us in perfect condition, in its original packaging, without having been used or worn. Return shipping costs are your responsibility. No refunds will be made beyond 14 days after receiving your order.